Shipping Information

At Selwind, we work with trusted logistics partners to ensure your order arrives safely and as quickly as possible.

🌍 Shipping Locations We currently ship to most countries within the European Union. If your location does not appear at checkout, feel free to contact us and we’ll be happy to assist.

🚚 Processing & Delivery Times Processing time: 1–3 business days.

Estimated delivery: Delivery times vary depending on the product and the warehouse location. The estimated delivery window for each item is shown on the product page before checkout.

Please note: Some orders may arrive in separate packages depending on product availability and warehouse logistics. Delivery times may vary during peak seasons or due to carrier delays.

💶 Shipping Costs Shipping fees are calculated at checkout based on your delivery address and order size. We occasionally offer free shipping promotions — keep an eye out for updates.

📬 Tracking Once your order has been shipped, you will receive a tracking link via email so you can follow your package’s journey.

Returns & Refunds

We want you to feel confident shopping with Selwind. If something isn’t right, we’re here to help.

🕒 Return Window You may return eligible items within 14 days of receiving your order, in accordance with EU consumer protection laws.

📦 Conditions for Return Items must be unused, in their original packaging, and in resealable condition. Certain personal care or hygiene products may not be eligible for return for safety reasons.

🚚 Damaged or Incorrect Items If your order arrives damaged or you receive the wrong item, please contact us within 3 days of delivery. Include your order number and a photo of the issue — we’ll resolve it quickly with a replacement or refund.

💰 Refunds Once your return is received and inspected, we will notify you and process your refund to the original payment method. Refunds typically appear within 5 business days after processing.

📬 Return Shipping Return shipping costs are the responsibility of the customer unless the item was damaged or incorrect.

📩 How to Start a Return Contact us at info@selwind.com with your order number and reason for return. We’ll guide you through the next steps.